Author’s Note (Regarding This English Translation)：
Below is the English translation of the article:
“【情報提供依頼】パーソルキャリア株式会社の顧問弁護士の皆様へ”
originally published on April 6, 2025 by Inclusive Solutions LLC.
This English version is intended for overseas readers, including international investors, members of the PERSOL Group, and individuals involved in HR and compliance.
If you find any mistranslations or inaccuracies, please contact us.
The Japanese original is available on our official website.
This article was originally written when Inclusive Solutions LLC requested that PERSOL CAREER CO., LTD. promptly assign its legal counsel, following the statement made by an unidentified person calling themselves the “HiPro Customer Center,” who declared that “a lawyer will respond.”
In the end, no lawyer ever appeared. However, we are keeping this article available as evidence that PERSOL’s contact center misused the name of “lawyer.” (Added on June 8, 2025)
Recently, we received a highly suspicious email from someone claiming to be from “HiPro Tech Customer Center” using your company’s domain.
Inclusive Solutions LLC regards this matter with serious concern.
For the full background, please first refer to the following article we have already published.
Questions regarding the following email
Below is the email we received on April 2, 2025, at 19:03.
Subject: —
From: HiPro Tech Customer Center
Dear Mr. Kousuke Abe,
This is the HiPro Tech Customer Center.
We are writing in response to the email you sent to our employees and clients today.
Please refrain from contacting our employees and clients in the future.
If you wish to contact our company again, please note that our attorney will respond on our behalf.
Once again, our company has determined that there is no illegality in our response to this matter.
We also confirm that the following article is published on your website:
• [Information Request] “PERSOL CAREER has gone completely silent.”
(https://inclu-sol.versus.jp/wordpress/2025/03/29/...)
The contents of that article include confidential information and personal data of our employees.
Therefore, we request that you immediately delete the relevant content.
Thank you for your understanding.
————————————————
PERSOL CAREER CO., LTD.
HiPro Tech Customer Center
mail: hipro_tech_cs@persol.co.jp
————————————————
(Screenshot of the email omitted)
As stated above, according to someone identifying themselves as “HiPro Tech Customer Center,” your company’s representative lawyer was supposed to handle this matter.
Inclusive Solutions LLC has therefore been requesting that PERSOL CAREER promptly introduce the said lawyer.
However, as of April 5, 2025, 23:00,
we still have no disclosure of:
- the name of the attorney representing PERSOL CAREER,
- nor the name of their law firm.
If such a suspicious and anonymous email was not merely a mistake or misdelivery but part of your company’s official internal process, we believe it would constitute an extremely serious failure of corporate governance.
Moreover, issuing a unilateral deletion request to another company’s public website—
under the vague title of “Customer Center,” without identifying any responsible individual or legal counsel—
amounts to an abuse of dominant position within the industry and should be recognized internally as a major legal risk.
Therefore, we ask that the attorney officially authorized to handle communications with us contact Inclusive Solutions LLC without delay.
Specific Points of Inquiry
- Has your legal department identified the specific individual who sent the deletion request and instructed us to stop communication with the end client, under the name “HiPro Tech Customer Center”?
- If so, please disclose that person’s name, and clarify whether the message was reviewed and approved by your company’s legal counsel before being sent.
- Regarding your claim that our published article contains “personal or confidential information,” please explain the legal basis for this assertion.
Purpose of These Questions
We state clearly that the purpose of these inquiries is to request information only.
Given PERSOL Group’s significant social influence, we intend to examine the legal validity and governance structure of its compliance handling.
Furthermore, since the “HiPro Tech Customer Center” email claimed that “our attorney will respond,”
we seek to confirm whether such an attorney actually exists and, if so, what their official view is.
As necessary, we will continue to make public the relevant written evidence, communication records, and logs within the limits of confidentiality obligations, to ensure appropriate and transparent dialogue.
We sincerely request that PERSOL CAREER’s legal counsel or compliance officers provide an official response and cooperate in verifying the facts.
In Closing: Request for an Early Response
The above questions are published as an open letter.
We plan to continue clarifying and disclosing the facts.
However, if we receive a formal response from an attorney, we will take it seriously and revise our published content as appropriate.
Contact Information
For matters related to this issue, please contact us at:
Email: info@inclu-sol.com
Representative: Kousuke Abe, Managing Partner
Inclusive Solutions LLC